Resolved -
This incident has been resolved.
Oct 20, 23:01 UTC
Update -
We are tracking the backup tasks and we see signs towards full recovery. We estimate the backup tasks should fully recover by 22:00 UTC
Oct 20, 21:06 UTC
Monitoring -
The service provider has mitigated the core issue affecting the us-east-1 region. However, a few services are still experiencing residual impact.
We are actively monitoring backup tasks on our end and have observed encouraging signs of recovery. Our team continues to closely track the status of these tasks.
Oct 20, 12:25 UTC
Identified -
The issue has been identified at the service provider end.
Oct 20, 10:09 UTC
Update -
We are continuing to investigate this issue.
Oct 20, 10:05 UTC
Investigating -
Since October 20th at 12:11 AM PDT, our service provider, AWS, has been experiencing an outage in the us-east-1 region. As a result, backup and restore operations for all data sources located in this region are currently impacted.
Our team is actively investigating the backup failures observed across these data sources, which appear to be caused by the underlying service provider issue. We are closely monitoring the situation and will provide updates as more information becomes available or once services are restored.
Oct 20, 10:01 UTC