The issue was fully resolved by 16:30 UTC, and RDS backups are now functioning normally. A detailed Root Cause Analysis (RCA) will be shared through the appropriate channels once finalized.
Posted Jan 09, 2026 - 17:57 UTC
Update
We are seeing recovery across the RDS backups. We will continue to update the status
Posted Jan 09, 2026 - 15:45 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 09, 2026 - 15:23 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 09, 2026 - 14:57 UTC
Identified
We have identified the issue and are actively working to implement a fix.
Posted Jan 09, 2026 - 14:22 UTC
Investigating
We are investigating an issue where backups for the RDS resources are failing. Our team is treating this with high priority and will provide updates as more information becomes available.
The impact is limited to RDS resources; backups for other data sources are functioning normally.
Posted Jan 09, 2026 - 12:30 UTC
This incident affected: US1 (https://portal.clumio.com) (AWS RDS), US2 (https://us2.portal.clumio.com) (AWS RDS), and EU1 (https://eu1.portal.clumio.com) (AWS RDS).