We are tracking the backup tasks and we see signs towards full recovery. We estimate the backup tasks should fully recover by 22:00 UTC
Posted Oct 20, 2025 - 21:06 UTC
Monitoring
The service provider has mitigated the core issue affecting the us-east-1 region. However, a few services are still experiencing residual impact. We are actively monitoring backup tasks on our end and have observed encouraging signs of recovery. Our team continues to closely track the status of these tasks.
Posted Oct 20, 2025 - 12:25 UTC
Identified
The issue has been identified at the service provider end.
Posted Oct 20, 2025 - 10:09 UTC
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 10:05 UTC
Investigating
Since October 20th at 12:11 AM PDT, our service provider, AWS, has been experiencing an outage in the us-east-1 region. As a result, backup and restore operations for all data sources located in this region are currently impacted.
Our team is actively investigating the backup failures observed across these data sources, which appear to be caused by the underlying service provider issue. We are closely monitoring the situation and will provide updates as more information becomes available or once services are restored.
Posted Oct 20, 2025 - 10:01 UTC
This incident affected: US1 (https://portal.clumio.com) (AWS EC2, AWS EBS, AWS S3, AWS RDS, AWS DynamoDB, AWS MS SQL on EC2, M365 Exchange, M365 OneDrive, M365 SharePoint) and US2 (https://us2.portal.clumio.com) (AWS EC2, AWS EBS, AWS S3, AWS RDS, AWS DynamoDB, AWS MS SQL on EC2, M365 Exchange, M365 OneDrive, M365 SharePoint).