US1 (portal.clumio.com) Backup and Restore failures due to degraded performance

Incident Report for Clumio

Resolved

This incident has been resolved.

Posted Jun 07, 2025 - 06:38 UTC

Update

We are still in the process of recovering from the recent issue and are working diligently to stabilize services and ensure operations are fully restored.

Posted Jun 06, 2025 - 21:14 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 06, 2025 - 17:53 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 06, 2025 - 16:38 UTC

Update

The issue has been identified, and we are currently working on a fix.

Posted Jun 06, 2025 - 12:41 UTC

Investigating

We are currently investigating this issue.

Posted Jun 06, 2025 - 12:00 UTC

This incident affected: US1 (https://portal.clumio.com) (AWS EC2, AWS EBS, AWS S3, AWS RDS / Aurora / Neptune / Document DB, AWS DynamoDB, AWS MS SQL on EC2, M365 Exchange, M365 OneDrive, M365 SharePoint).